Job Openings at EHA Clinics – Apply Now

MISSION OBJECTIVE

• The clinical services department ensures delivery of high quality medical and laboratory services that are patient centered in order to ensure optimal health and well being for patients achieving the organization’s mission and vision.
• The Medical Doctor will perform a range of functions including but not limited to; initial history taking, clinical assessments, diagnosis, treatment, and evaluation of care. S/he must demonstrate critical thinking in the clinical decision-making process, especially in assessing and diagnosing patients, leading to the delivery of safe care for all patients. The successful candidate will work collaboratively with the healthcare team and the Management Team to meet the needs of the patients, supporting the delivery of policy and procedures. The Medical Doctor will also review and act appropriately on blood results and referrals/correspondence regarding patients. In addition, S/he will be expected to occasionally carry out some home visits to patients registered on the Membership Scheme.

DUTIES AND RESPONSIBILITIES

ENSURE PROCESS INTEGRITY PURPOSE

• Conduct telemedicine consultations which may involve discussing results and implications of laboratory investigations with patients as well as dealing appropriately with routine and emergency complaints.
• Determine diagnosis and treatment plans, in consultation with patient(s) or referring to Supervising doctor(s) as appropriate. Conduct and oversee clinical care to patients using established clinical guidelines.
• Interview patients, take medical histories, perform physical examinations, analyze,determine, diagnose and explain medical problems during surgery consultations and home visits.
• Participate and oversee all treatment and preventative healthcare services as delegated and agreed upon by the supervising Practice Manager(s). Assist in clinical instruction and supervision of medical and nursing staff as well as other interns/student doctors.

ADVISE ENGAGEMENT

• Provide and explain clinical instructions to the nursing staff and other clinical care teams as required. Communicate when necessary with colleagues in Clinical care and hospital specialists in order to discuss or refer specific patients, plan and coordinate activities, or exchange information.
• Communicate where necessary with colleagues in Clinical care and hospital specialists to discuss or recommend referring specific patients, plan and coordinate activities, or exchange information to improve the quality of patient care. .
• Identify and liaise regularly with community hospitals, consultants, and other health care providers, insurance companies, and other community organizations to refer/consult on specific cases, participate in community service and education projects and activities.
• Recommend direct clinical care to patients using established clinical guidelines. Interview patients, take medical histories, perform physical examinations, analyze, diagnose, and explain medical problems during surgery consultations and home visits.

 SUSTAIN STANDARDS DELIVERY

• Fully document all aspects of patient care, reconcile and complete all required paperwork for legal and administrative purposes. Attend regular educational meetings organized by the practice in order to clinical knowledge, practice policy and guidelines timely
• Contribute to clinical development by developing a special interest and help to establish appropriate systems to manage common chronic medical conditions, ensuring compliance with approved standard treatment guidelines.
• Support and Sustain clinical research and efforts within the EHA Clinics leading to the publication of papers.

TARGETED SPECIALIZED KNOWLEDGE

• Degree In Medicine – MBBS, MbChB, MD, DO in any Global, National, or State recognized University and conforming to the guidelines as set out by the Medical and Dental Association of Nigeria.
• Completion of compulsory internship and a minimum of 2 years post NYSC. Up-to-date registration and license from the MDCN
• Completion of BLS, ACLS.

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MISSION OBJECTIVE

• The Client Relations department is on a mission to incorporate the principle of total quality to help customers and partners find the right services or products that meet their needs; ensure they are well served, have a great experience and exceed their expectations for a continuous patronage.
• The Client Engagement Associate will assist the Client Relations Department in creating and developing long-term relationships with customers that will ensure retention, loyalty and generate revenue. The Client engagement Associate will be required to ensure customer conversions and retention. The Client engagement Associate should be an excellent communicator who is able to grasp customer needs and determine ways to fulfil them. The goal of the Client engagement Associate will be to help the clinic safeguard our revenue and increase the number of our customers and retain them.

DUTIES AND RESPONSIBILITIES

EXECUTE INTRICATE TRANSACTIONS PURPOSE

• Diligently promote, follow up, close sales/deals, up-sell or cross-sell services and products. Promoting, following up, and closing sales/deals Work diligently to meet sales and revenue targets.
• Creating plans to identify and address clients’ business needs Follow up on customers’ complaints and develop action plans to meet the identified needs, while liaising with concerned units for corrective action where necessary. Studying competition to retain customers Inform:

INFORM ENGAGEMENT

• Collaborating with internal teams to address customer needs Ensuring service delivery meets agreed service level agreements and diagnosing and improving service delivery Optimizing customer lifecycle and enhancing effectiveness through technology
• Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs. Work with the Client Relations Manager, on optimizing customer lifecycle.
• Collecting client feedback and acting as a point of contact for complaints Continuously seeking ways to improve conversion, processes, and activities Act as point of contact for complaints and escalate complaints and/or feedback to the relevant departments promptly

PRIORITIZE AND SELECT DELIVERY

• Ensuring adherence to contract terms and meeting sales and revenue targets
• Establishing productive relationships with prospects in assigned sectors Ensure both EHA Clinics and our clients adhere to contract terms. Assist in diagnosing service delivery problems and initiate actions to improve levels of service. Assist in enhancing effectiveness and efficiency through tech

TARGETED SPECIALIZED KNOWLEDGE

• Minimum of Bachelor’s degree in Marketing, Business Administration, or related field.
• Minimum of 1 year of proven post NYSC-related experience as a Business Development Executive, Marketing Executive, Customer Success Officer or Client Service Officer.
• Experience in the healthcare industry or pharmaceutical distribution industry will be a strong advantage.
• Proven track record of meeting and exceeding targets.
• Background in customer service, sales and marketing. Completion of compulsory National Youth Service Corps (NYSC) or exemption.

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