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Scope of the Role

The Branch Manager shall be responsible for the development, coordination, supervision and implementation of operational and business activities in the branch, as well as implements strategic plans and drives sales target and revenue in line with budgetary projections.

Specific Responsibilities

• Ensure high-quality service by efficiently managing, developing and using all available resources (i.e. staff, systems and processes)
• To ensure that customers are migrated to more appropriate and cost-effective channels, that cross-selling opportunities are identified and actioned, based on customer needs.
• Proactively identify and assess the risks faced by the branch and reduce the overall exposure by maintaining an effective system of controls.
• Ensure the effective rollout of management initiatives to the branch
• Maintains a high level of integrity and ethical standards
• Manage assets, e.g. cash and cost accountabilities, with emphasis on the containment of controllable costs
• Manage and ensure overall operational readiness/efficiency of branch infrastructure (including, premises, assets, physical security, opening/closing procedures and operational issues such as fraud, losses and differences
• Ensure that an effective control structure is maintained, with control activities defined at every level and duties appropriately segregated and recommend revision of internal controls where appropriate, to address new or previously uncontrolled risks
• Ensure that dual controls and levels of authority and limits of access to information/systems are adhered to
• Develop marketing and relationship management plans to achieve responsive sales targets for the centers
• Coach the responsive relationship management team on product knowledge,
• Monitor and manage the performance and development of subordinates to ensure sustained profitability, compliance with the Code of Banking Practice, internal controls and overall well-being of staff
• Prepare a staffing plan to meet service demands in the branches
• Prepare periodic reports including daily, weekly, monthly, quarterly and annual reports
• Achieve volume and revenue target
• Flexibility to carry out any other task as requested by Management.

Technical Knowledge / Minimum Requirements

• Professionalism, integrity and commitment to social mission of Microfinance banking.
• Minimum of 6 years banking experience with at least 3 years in a senior management role in a Microfinance Bank.
• Strong general management and people skills.
• Strong oral and written communication skills
• Knowledge of micro, small and medium enterprise market.
• Strong analytical skills
• Sound knowledge of Micro-finance services, procedure, laws and regulations
• Comprehensive knowledge of Microfinance banking products, marketing and business development
• Strong business acumen and Knowledge of low-income market.

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Scope of the Role

• The Head of Credit & Risk Management is responsible for the monitoring and management of the credit portfolio of the Bank as well as developing and implementing systems, policies and procedures aimed at credit administration and credit risk mitigation.

Specific Responsibilities

• Planning, designing implementing & managing the overall credit administration and credit risk management process for the bank by developing the credit risk management framework, policies, processes, procedures and reporting standards that define the bank’s creditrisk strategy and appetite in line with its overall business objectives.
• Other duties as assigned by the Managing Director
• Any other duties and responsibilities that may be assigned from time to meet the objectives of the Company.
• Monitor the business development for emerging credit risks and recommends policies and procedures to improve the credit risk management process.
• Facilitate the identification, assessment, measurement, monitoring, controlling and reporting the level of credit risks
• Maintain oversight over the bank’s enterprise credit risk management activities.
• Provide support, education and training to staff in respect of credit administration as well as to create credit risk awareness.
• Ensures proper documentation of credits by adhering to set documentation standards and procedures.
• Define credit approval framework and recommend credit approval limits in line with banks’ policy.
• Analysis and appraisal of Individual credit requests in accordance with approved policies and procedures to ensure that credit exposures are created subject to stipulated guidelines.
• Conduct periodic stress tests and scenario analysis, assessing the impact to the Bank’s credit portfolio and make appropriate recommendations to senior management for appropriate action.
• Support the loan recovery team, in negotiating work out plans and strategies for delinquent customers and provide additional support with respect to exposures that may require collection agencies or legal action
• Review and analyze the delinquent portfolio to identify key causal factors, make recommendations and track them to ensure adequate and timely closure.
• Monitor violations of credit policies, provide analysis, conclusion and recommendations, present findings to senior management and suggest actions/penalties to be taken when appropriate.
• Prepare timely, comprehensive and reliable credit risk reports to senior management and board on a regular basis

Technical Knowledge / Minimum Requirement

• First Degree in Economics, Finance or any other discipline, Master’s Degree is an added advantage.
• Experience in planning and orchestrating available resources efficiently and effectively
• Must reside within Katsina
• Minimum of 6 years banking experience with at least 3 years in a senior management role in a Microfinance Bank.
• Impeccable understanding of financial statements and business dynamics
• Practical insight and experience into the commercial and operational functioning of a business.
• Ability to take commercial insights and translate into the organization and people agenda to influence the business
• Proven ability to persuade, influence and build credibility with all levels and all functions
• Knowledge of micro, small and medium enterprise market.
• Good coaching and relationship building skills
• Deep understanding of a Microfinance Bank credit dynamics
• In-depth understanding of Microfinance Regulatory framework
• Ability to manage competing deadlines in a high-pressure environment, with varying ranges of supervision.

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