Head L&D

Job title: Head L&D

Company: Alan&Grant

Job description: Job Description:Our client is a hospitality conglomerate based in Nigeria with diverse business interests including restaurants, catering, snack food manufacturing, hotels, cinemas, and real estate development.Key Responsibilities

• Develop and execute the organization’s learning and development strategy, aligning training programs with business goals and hospitality standards.

• Create and implement leadership development programs to ensure a strong pipeline of future leaders within the organization

• Oversee the design, delivery, and evaluation of training programs, workshops, and e-learning modules for employees across various departments, including guest services, food & beverage, housekeeping, and more.

• Work closely with department heads to identify specific training needs and tailor programs to meet departmental and operational goals.

• Ensure training programs are designed with measurable outcomes and aligned with hospitality service standards and organizational objectives.

• Facilitate career development opportunities for employees, offering clear career paths and development plans in collaboration with department managers.

• Track employee progress and provide regular feedback and coaching to encourage skill development and career growth.

• Implement and manage employee mentorship programs to support personal and professional development.

• Measure the effectiveness of learning programs through participant feedback, performance metrics, and KPIs such as employee satisfaction, training completion rates, and operational improvements.

• Regularly report on training outcomes, learning initiatives, and the overall impact on organizational performance to senior management.

Requirements

• Bachelor’s degree in Human Resources, Hospitality Management, Business Administration, Education, or any related field.

• 5+ years of experience in learning and development, training, or a related role

• Prior experience in leadership roles, ideally within a hotel, resort, or restaurant environment.

• Certifications in Learning and Development or Training (e.g., Certified Professional in Learning and Performance, CPTM) is preferred

• Strong leadership and communication skills

Expected salary:

Location: Port Harcourt, Rivers State

Job date: Sun, 13 Apr 2025 05:54:21 GMT

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