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• To support compliance to defined, policies, processes and procedures rolled out, provide opinion on process/policy alignment with best practices and make recommendations for improvement.
• The role holder will lead the effective roll-out and governance of policy and processes for assigned functions, enable, monitor and support audit observations and be the interface for GTM functions with auditor. 
• Expected End Results (“WHAT”) Supporting Activities (“HOW”) (What are the key activities undertaken to achieve the desired end results?
• Process/Policy Compliance
• Process and Policy design and reengineering, designing SOPs (Standard Operating Procedures) and check sheets, monitor and report process performance KPIs
• Create interface & co-ordination to ensure compliance to policies, processes and procedures for the OPCO.
• Constantly engage with the Technology Functions (Networks & IT at Group and OpCo’s to align the processes and closure of all open issues 

Educational Qualifications & Functional / Technical Skills

• A Bachelor’s degree in Electrical/Electronics or Computer Science Relevant Experience (Type of experience and minimum number of years)
• Minimum of 5 years’ experience with least 3 years in IT/Networks Operations audit experience in Telecommunications.
• Minimum of 3 years Telco Networks audit experience.
• Experience evaluating Network Architecture etc.
• Exposure to technology, process reengineering and handling decentralized operations is desirable
• Effective Project management & Co-ordination
• Interpersonal Skills
• Problem solving
• Service Focus
• Persuasion & negotiation Skills
• Relationship Management

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