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• We are seeking a talented and creative Graphic designer who specializes in creating and editing videos and image posts for organic social media.
• The ideal candidate will have experience using Kapwing and Canva to produce engaging and visually appealing content.
• Our client is a marketing agency serving tech-ed businesses, and this role will play a crucial role in enhancing their online presence and driving engagement.

Responsibilities:

Video and Image Creation:

• Create captivating video and image content tailored for various social media platforms, including but not limited to Instagram, Facebook, Twitter, and LinkedIn.
• Develop visually stunning graphics, animations, and videos that align with client branding and messaging.

Kapwing and Canva Expertise:

• Utilize proficiency in Kapwing and Canva to edit and enhance video and image content, incorporating effects, filters, and text overlays to optimize engagement.
• Stay updated on new features and functionalities of Kapwing and Canva to leverage their full potential in content creation.

Content Strategy Alignment:

• Collaborate with the marketing team to align content creation with overall social media and marketing strategies.
• Ensure that all content meets brand guidelines and resonates with the target audience of tech-ed businesses.

Engagement Optimization:

• Monitor social media performance metrics and analyze audience engagement to optimize content strategy and maximize reach and interaction.
• Experiment with different formats, styles, and content types to identify trends and opportunities for increased engagement.

Client Collaboration:

• Work closely with clients to understand their objectives, preferences, and feedback, ensuring that content meets their expectations and drives desired outcomes.
• Provide regular updates and reports on content performance and recommendations for improvement.

Qualifications:

• Proven experience in creating and editing videos and images for organic social media, with a strong portfolio showcasing previous work.
• Proficiency in Kapwing and Canva with the ability to produce high-quality content efficiently.
• Knowledge of social media platforms and trends, with a keen understanding of what drives engagement and interaction.
• Excellent creative skills with a strong eye for design and aesthetics.
• Strong communication and collaboration skills, with the ability to work effectively in a team environment and with clients.
• Experience working with tech-ed businesses or within a marketing agency environment is a plus.

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Key Responsibilities:

• Community Engagement: Actively engage with the community by responding to social media comments, direct messages, SMS, and emails in a professional and fluent manner.
• Data Entry and Reporting: Perform accurate data entry tasks and prepare reports as required, contributing to the efficiency of operations.
• Administrative Support: Carry out various administrative tasks to assist in the smooth running of the telehealth service.
• Operational Flexibility: Demonstrate adaptability by taking on miscellaneous operational tasks as needed, showcasing an ability to fit into the team and contribute to its success.
• Quality Communication: Maintain impeccable written English in all customer interactions, ensuring clear, concise, and compassionate communication.

What Success Looks Like:

• Enhanced Customer Engagement: Achieve high levels of satisfaction through timely and effective responses to inquiries and comments.
• Operational Efficiency: Contribute to the smooth operation of the service through diligent completion of assigned tasks.
• Team Integration: Seamlessly integrate into the team, demonstrating the ability to adapt and take on varied responsibilities.

Qualifications:

• Exceptional written English skills, with the ability to communicate fluently and professionally.
• Experience in customer service, particularly in handling social media, email, and SMS communications.
• A dynamic personality with the capacity to take on a variety of operational and administrative tasks.
• Strong organizational skills, with the ability to manage time effectively and meet deadlines.
• Willingness to work a flexible schedule, including weekends (Wednesday to Sunday).

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