Customer Satisfaction & Quality (CS&Q) Country Leader
As the Customer Advocate, drives customer-centric and ensures the customer experience and requirements are well considered during the project execution cycle and processes.
- Creates a culture of Risk Management, Best Practices, and Continuous Improvement within the organization.
- Animate the team to embrace the CS&Q policies and procedures for business sustainability.
- Manages the Quality Management System of the Execution Centers Locations, including internal audits and ISO 9001 certifications.
- Supports additional Standards such as IEC61508/61511 (FSM)/IEC62442-2-4 (Cyber Security)/ISO14001/ISO45001/VCA-P between others within the country or unit relevance and needs.
- Leads Customer Experience Council (CEC) with local team support.
- Keeps the Country/Unit management system, policies, procedures, and KPIs aligned with CS&Q Global Industrial Automation and Global Process Automation.
- Leads the Corrective and Preventative Actions (CAPA) to identify the root causes, follow up the actions, and capture the lessons learned.
- Leads the SHE programs to solve issues and near-misses, avoid work-related accidents and occupational illnesses, and improve the working environment.
- Overviews of the project governance review and audits process with local PMO and Delivery Teams aligned with the GDO Knowledge Base.
Interacts with:
- Sales & Tendering.
- Supply Chain.
- Project Management.
- Delivery
- Offer Management
Qualifications
- 3+ years relevant experience in a Quality Environmental, Health, and Safety or Customer Satisfaction role, including managerial level.
- Change management skills and continuous improvement mindset
- Excellent Consultancy, Communication & Influencing skills
- Effective stakeholder management, time management, and organizational skills
- Experience in a customer project environment, desirable
- Green Belt/Black Belt, desirable
- Fluent English (fluency in another language is also an advantage)
Method of Application
Interested and qualified? Go to Schneider Electric Nigeria on schneiderele.taleo.net to apply
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