Customer Service Engineer
Responsibilities
- Mandatory regular/scheduled client visits – Lease/Click, AMC, New Installations & Final sign-off
- Installation and maintenance of MFPs
- Networking of Kyocera MFPs and management of printer servers and database.
- Corrective and preventive maintenance of MFP
- Ensure monthly Preventive Maintenance plans are strictly adhered to
- To provide BASIC LEVELS of Technical Support
- Adept at maintaining focus on achieving bottom-line results
- Diagnose and resolve technical issues related to hardware, software, and network connectivity.
Requirements
- A minimum of BSc/HND in computer engineering, computer science, electronics, or any related field.
- A minimum of 4 years working experience in a customer service engineer role or similar position, preferably in photocopiers, MFPs, or networking.
- Age bracket within 24 -34 years
- Additional technical certifications or vocational training in electronics, IT, or related fields would be an advantage.
- Communication via emails, WhatsApp, customer resource Service Software package & other communication methods as and when required.
- Good customer satisfaction record.
- Experienced & skilled at building relationships across organizations Exceptional report writing and
- Interpersonal communication skills
- Willingness to travel to client sites as needed.
- Females are encouraged to apply
Method of Application
Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.
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